Recruiting Success Stories
Director Customer Relations
Computer Games Industry
Redfish Technology was referred to the VP of Finance by the Director of Product Development when this exciting video gaming equipment company was ramping up. The company develops and markets ultra-premium video gaming equipment for the hardcore gaming community and has spectacularly tripled revenue over the past couple years. As a core aspect of the Company’s competitive advantage is its customer service organization, recruiting a Director of Customer Relations was one of the most crucial hires. The process required great care and scrutiny to find someone with expertise and passion for the client experience.
Looking for someone with a career of client service excellence, Redfish knew an avid-gamer and an expert in both customer support and diplomacy was right on target. Phil Dean, offers over 18 years in dedicated customer service. He has built and managed efficient and productive support teams in E-commerce. Phil has consistently achieved record-high customer satisfaction rankings. He is a respected builder and leader of customer-focused teams, with the ability to instill a shared, enthusiastic commitment to customer service as a key driver to reach company goals. Phil was a British diplomat, and has served in key customer support management roles in various entertainment industries.
“Working with Rob Reeves was a great experience. On the first initial contact I had a great grasp of the key qualities that the video gaming equipment company needed. Rob kept me in the loop all the way and gave great advice on the type of questions to ask and tips in answering the questions that could come my way. Rob even helped in negotiating my compensation which I was very happy with. I would certainly work with Rob again.” — Phil Dean
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