Job Description 

Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients’ functionality while upholding excellent customer service standards. We’re looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities. 

About You 

• Experience: Minimum 1 year in an MSP or corporate IT environment. 

• Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus. 

• Location: Must be near Lockport, IL, to work from our office. 

Your Team 

You’ll collaborate closely with: 

• 2 Field Techs 
• 4 L1 Techs 
• 4 L2 Techs 
• 1 Escalation Tech 
• 1 Dispatcher/Coordinator 

Responsibilities 

Your contributions will include: 

• Conducting scheduled appointments at client sites. 

• Working on tickets remotely. 

• Collaborating with team members on resolving tickets. 

About Us 

• Company: A 30-year-old technology service firm with a dedicated team of nearly 40 members. 

• Mission: Providing outsourced IT services to ensure client satisfaction. 

• Values: Communication, Action, Ownership, and Grit guide our work. 

Compensation, Benefits, and Perks 

• Salary: $50K-$60K. 

• Benefits: Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more.  Flex vacation after 1 year.

• Requirements: drug screen and some hands-on testing

Ready?

If you’re prepared to excel as a service technician and tackle challenges head-on, we invite you to apply. 

This is a hybrid working role.