Job Title: Senior  Account Executive

Position Type: Full-time

Company Overview: Cotribute is an award-winning B2B SaaS fintech platform that enables profitable revenue and customer growth for community financial institutions including credit unions and community banks. Cotribute was recognized as one of the top (10) Retail Banking Solution Providers by Banking CIO Outlook Magazine. Cotribute was also a finalist in the 2024 Banking Tech Awards USA. Cotribute’s capabilities include embedded digital account opening, loan application, member onboarding, smart cross-selling, fraud guard+, analytics and SEG/community engagement programs. Cotribute’s clients range from Fortune 500 financial institutions operating across the US to small regional credit unions and banks. Cotribute is built on blazing-fast cloud-based micro-services architecture, is SOC2 Type 2 certified, seamlessly integrates with core systems and is on a mission to deliver beautiful digital experiences to every member.

We are on the lookout for an Account Executive who thrives on solving customer problems, is willing and able to speak to any level executive within a financial institution, and is motivated to grow revenues and expand market share for Cotribute. 

Position Overview:

Cotribute is seeking an Account Executive to join our dynamic team to help financial institutions increase their customer acquisition rates and their loan application approval rates on an on-going basis. In this role, you will be the face of the company, building and nurturing strong relationships with clients, and applying effective sales strategies while contributing to the financial growth of the company. Our ideal candidate is highly disciplined, detail-oriented, and passionate about helping clients succeed. If you thrive in a high-energy team environment and are committed to growing Cotribute’s revenues,  we want to hear from you.

Why join us?:

• Base compensation and incentive structure that is commensurate with experience and attractive for high performers

• Performance bonuses based on team goals, ensuring we all pull together and win together

• PTO to encourage you to maintain a life balance

• Health / Vision / Dental / 401k, because we want you to know you’re covered in these areas

• Hybrid work environment to allow you to work flexibly from home and the office

Job Description: As Account Executive, you will pursue financial institutions within your region to assist them in modernizing their client-facing applications. The goals for these financial institutions is to make it fast and easy to become a new client in less than (5) minutes using cloud-based solutions. This is where Cotribute excels. Our solutions help financial institutions grow by automating the new client on-boarding process and allowing clients to apply for loans in record time. 

Key Responsibilities:

• Identify new prospects that have a need for Cotribute’s products and services.

• Provide exceptional client support for the Cotribute platform, addressing client inquiries and issues promptly and effectively.

• Maintain clear and consistent communication with clients, providing regular updates and ensuring their satisfaction with our services.

• Exhibit a detail-oriented and operational mindset, diligently tracking and following up on client issues to ensure timely resolution.

• Collaborate with cross-functional teams, fostering a cooperative and productive environment to enhance client support outcomes.

• Learn and develop a deep understanding of the Cotribute platform, including its capabilities and configurations, with comprehensive training provided.

• Engage with clients in the credit union and banking sector, understanding their unique needs and tailoring services accordingly.

• Stay proficient in the latest technologies and tools, with ongoing training and support provided to help you succeed.

• Conduct post-support reviews to capture feedback, assess support effectiveness, and identify areas for improvement.

• Sign up new customers for our digital automation suite of products.

Qualifications:

• 3+ years of B2B sales experience in a professional environment 

• Track record of achieving quotas for new logos and revenues

• Be Humble, Hungry and Helpful. Have a positive can-do attitude when dealing with clients and addressing client support requests.

• Excellent oral and written communication skills, with the ability to engage effectively with both technical teams and business stakeholders.

• Detail-oriented with strong follow-up skills, ensuring client issues are resolved efficiently and client satisfaction is maintained.

• A robust operational mindset, focused on achieving support deliverables, organizational goals, and business outcomes.

• Proficient in the use of technology and the learning to use the latest tools.

• Strong client support and collaboration skills, with a willingness to learn and grow within the role.

• Previous experience in the financial services or credit union and banking sector are a plus, providing a foundational understanding of the financial services industry.

• Bachelor’s degree in business or a related field is preferred.

Application Process: Qualified candidates have experience in dealing with clients or customers should apply. Please submit your resume and a cover letter detailing your experience to hiring@cotributemail.com.