Who We’re Looking For
We are seeking a Software Implementation Specialist to join our team in a hybrid role at our
Pennington, NJ office. This individual will collaborate with our Business Analyst, Onboarding
Team, and Development Team to lead successful implementations of Speakcore
(www.speakcore.com) for our life sciences clients and their logistical agency partners.
The ideal candidate has experience implementing highly configurable, multi-tenant SaaS
solutions and understands how to translate business requirements into effective system
configurations. They will play a key role in client onboarding, system configuration, user
training, and post-implementation support to ensure the highest levels of customer
satisfaction.
Key Responsibilities:
• Become a subject matter expert in the Speakcore platform, understanding the
capabilities of the software, and how to implement and configure business
requirements from our Business Analyst using the UI (e.g., workflows, triggers and
appropriate conditions, security permissions for fields and lookup values, etc.)
• Collaborate with the Business Analyst to refine and support the client onboarding
process.
• Work with the product team in monthly sprints to document new feature
configurations, ensuring they can be effectively leveraged by both new and existing
customers.
• Assist with configurations for ongoing change requests clients need post-launch once in
hyper care and maintenance phases
• Create notification emails and the appropriate triggers so that they are sent under the
correct conditions to support all business requirements
• Assist with implementing all the appropriate default values and filters for each new user
type during implementation (e.g., dashboard widgets with KPIs, grid views, etc.)
• Build and preconfigure reports for various user groups in the UI
• Assist with importing client data into the system from defined data collection templates,
and transforming client data into proper templates needed for importing
• Familiarity with Monday or other similar project management systems
• Experience using Zendesk or other similar ticketing systems for issue tracking and client
support.
• Track time accurately for all tasks performed

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Requirements:
• 3+ years of experience configuring complex, highly customizable enterprise applications
or multi-tenant SaaS platforms such as Salesforce.
• BA/BS in computer science, Information Systems, or a related field
• Understand programming logic to build complex workflows and triggers with multiple
conditions.
Preferred Qualifications (Bonus Points!):
• Proficiency with SQL with the ability to perform more advanced configurations in the
database, as well as experience with editing and writing JSON objects stored in the
database
• Knowledge of speaker bureau programs and other types of educational and marketing
events performed by Life Science and pharma
Soft Skills & Competencies:
• Strong communicator who can bridge the gap between technical and nontechnical
audiences
• Strong analytical and problem-solving skills
• High attention to detail
• Multitasking abilities and excels in a fast-paced environment
• Team player that collaborates well

Location
This is a hybrid role, based in Pennington, NJ office Wednesdays and Thursdays. Remote work is
available on Mondays, Tuesdays, and Fridays.